Return & Refund Policy
Return & Refund Policy
Last updated: June 2026
Our 30-Day Satisfaction Guarantee
We want you to be completely happy with your Urivie purchase. If for any reason you are not satisfied, you may return your item within 30 days of delivery for a full refund — no questions asked.
Return Eligibility
- Returns must be initiated within 30 days of the delivery date
- For hygiene and safety reasons, used incontinence underwear and bed pads cannot be returned unless the item is faulty or damaged
- Urivie Collection Bags and Odour Eliminator Drops may be returned unused and in their original packaging
- Items must be in original condition and packaging where applicable
How to Start a Return
- Email us at support@urivie.com with your order number and reason for the return
- Our support team will respond within 1 business day with return instructions and a return address
- Ship the item back using a tracked service
- Once we receive and inspect the return, your refund will be processed within 3–5 business days
Refunds
All refunds are issued to the original payment method. Depending on your bank or card provider, the refund may take an additional 3–10 business days to appear on your statement.
Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a free replacement or full refund with no return shipping required.
Non-Returnable Items
- Used incontinence underwear or bed pads (unless faulty)
- Items returned after 30 days from delivery
Contact Us
US: +1 601 680 9567 | UK: +44 784 868 8998
support@urivie.com